How It Works
There are six ways that staff members, residents, volunteers, contractors and other stakeholders can contact the RSL LifeCare Whistleblower Service:
Make a Disclosure to the RSL LifeCare Whistleblower Service through this website
You can use the secure web form that is a part of this website to make a disclosure to the RSL LifeCare Whistleblower Service.
Download the App
Contact the RSL LifeCare Whistleblower Service via free App
Search for STOPline in the iTunes App Store or Google Play to download the free app and submit a disclosure.
To report suspected misconduct by telephone, simply call:
1300 30 45 50 (Australia only) +61 3 9811 3275 (overseas – reverse charges)
You will be connected to an experienced interviewer who will ask you some questions about the conduct.
You can remain anonymous if you wish. There is no need to reveal your identity unless you choose to do so.
Once your call is taken, the disclosure will be reviewed and reported back to a dedicated representative at RSL LifeCare who will then decide what action to take about the report.
Contact the RSL LifeCare Whistleblower Service via fax
Send the fax to:
Attention RSL LifeCare Case Manager
c/o The STOPline
+61 3 9882 4480
You will need to include as much information as possible about the suspected misconduct in the documentation that you fax to us.
Send an email
Contact the RSL LifeCare Whistleblower Service via e-mail
Alternatively, you can send an e-mail to: email@example.com
You will need to include as much information as possible about the suspected misconduct in the e-mail. While the RSL LifeCare Whistleblower Service will not provide your email address to your employer without your consent, your identity and e-mail may not be secure or confidential as e-mail records are often accessible by others including your employer.
Send a letter
Contact the RSL LifeCare Whistleblower Service by mail
You can also send a letter to:
RSL LifeCare Case Manager
c/o The STOPline,
LOCKED BAG 8
HAWTHORN VIC AUSTRALIA 3122
You will need to include as much information as possible about the suspected misconduct in the documentation that you mail to us.
What happens next?
It does not matter how a concern is raised, once it reaches the experienced staff at STOPline, it is assessed by an experienced forensic investigator and the report is forwarded to the RSL LifeCare Disclosure Coordinator who will also assess the disclosure and determine next steps in accordance with RSL LifeCare policies and procedures.
Each disclosure receives its own Unique Reference Number and even if the person making the disclosure prefers to remain anonymous, we encourage them to contact STOPline at regular intervals (we suggest each 2 weeks) to find out how their matter is progressing. STOPline staff will not divulge any information relating to a disclosure unless the person is able to provide sufficient information to identify them as the person who initially made the disclosure.
This process also assists if the RSL LifeCare investigator appointed to oversee the matter has further queries to be put to the person making the disclosure – STOPline is able to facilitate questions and answers between the investigator and the person making the disclosure while protecting anonymity.
When the investigation is concluded, STOPline will be informed about the outcome and that finding will be recorded on our system.